Terms of Service

Introduction

Welcome to luminatrixa. These Terms of Service ("Terms") govern your use of our website, platform, and services provided by luminatrixa Ltd, a company registered in Ireland with company number CRO253614 and registered office at Nassau Street 179, Dublin D00 4221, Ireland.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Acceptance of Terms

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and luminatrixa Ltd.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, and "you" refers to such entity.

We may modify these Terms at any time. If we make material changes, we will notify you by email or through our platform. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

Description of Services

luminatrixa provides gym membership sales analytics platforms and related services designed to help fitness businesses analyse their performance, track member acquisition and retention, and optimise their operations through data-driven insights.

Our services include but are not limited to:

• Membership sales analytics and tracking
• Member retention analysis and prediction
• Performance dashboards and reporting
• Facility utilisation analytics
• Custom integration services
• Customer support and training

User Accounts and Registration

To access our services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide accurate and truthful information during registration
• Keep your account information up to date
• Maintain the security of your login credentials
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or illegal activities.

User Obligations and Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You are prohibited from:

Prohibited Activities

• Using our services for any illegal or unauthorised purpose
• Violating any applicable local, national, or international law or regulation
• Transmitting or uploading viruses, malware, or other harmful code
• Attempting to gain unauthorised access to our systems or other users' accounts
• Interfering with or disrupting the integrity or performance of our services
• Copying, distributing, or disclosing any part of our services without permission
• Using automated systems to access our services without authorisation

Data Responsibilities

You are responsible for the accuracy, quality, and legality of the data you provide to our platform. You warrant that you have the right to use and share any data you upload to our services and that such data does not violate any third-party rights or applicable laws.

Payment Terms and Billing

Our services are provided on a subscription basis. By subscribing to our services, you agree to pay all fees associated with your chosen plan. Fees are charged in advance and are non-refundable except as expressly stated in these Terms.

Subscription and Renewals

• Subscriptions automatically renew unless cancelled before the renewal date
• We may change our fees with 30 days' notice
• Price changes will not affect your current billing cycle
• Failed payments may result in service suspension

Refund Policy

We offer a 14-day free trial for new customers. After the trial period, fees are generally non-refundable. We may, at our discretion, provide refunds in exceptional circumstances.

Intellectual Property

The luminatrixa platform, including all software, algorithms, designs, text, graphics, and other content, is owned by luminatrixa Ltd and is protected by copyright, trademark, and other intellectual property laws.

Our Rights

We retain all rights, title, and interest in and to our services, including all related intellectual property rights. You do not acquire any ownership rights to our platform or content through your use of our services.

Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use our services for your business purposes. This licence terminates when your subscription ends or these Terms are terminated.

Your Content

You retain ownership of any data, content, or materials you upload to our platform. By uploading content, you grant us a licence to use, store, and process such content solely for the purpose of providing our services to you.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your data, but you acknowledge that no method of transmission over the Internet is completely secure.

Service Availability and Modifications

We strive to provide reliable access to our services, but we do not guarantee uninterrupted availability. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We may also impose limits on certain features or restrict access to parts of our services without notice or liability.

Limitation of Liability

To the maximum extent permitted by applicable law, luminatrixa Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Damages

In no event shall our total liability to you for all damages exceed the amount paid by you to luminatrixa in the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless luminatrixa Ltd, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account settings or by contacting our support team. We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms.

Effect of Termination

Upon termination:

• Your right to access and use our services will cease immediately
• We may delete your account and data in accordance with our data retention policy
• You remain liable for any fees incurred before termination
• Provisions that by their nature should survive termination will remain in effect

Data Export

Before termination, you may export your data using our standard export tools. After termination, we may delete your data in accordance with our retention policies and applicable law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights as a consumer under applicable consumer protection laws.

Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If we cannot resolve a dispute through informal means, any legal action must be commenced within one year after the claim arose.

For consumers in the European Union, you may also use the European Commission's Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.

Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

These Terms, together with our Privacy Policy and any other legal notices published by us on our services, constitute the entire agreement between you and luminatrixa Ltd concerning our services.

Contact Information

If you have any questions about these Terms of Service, please contact us: